Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Welcome! You can create a report in the igefa complaint management here. All inquiries will be treated confidentially.
Complaint
Hier kannst du deine Beschwerde einreichen
Required fields are marked with an asterisk*
{"xsrfToken":"d437d8a1cfc401558a4ff3b6f760bb8bfc625ba6_lout","branding":{"id":"10","key":"compl","name":"igefa Beschwerdemanagement","portalBaseUrl":"/servicedesk/customer/portal/10"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"pl-PL":{"helpCenterTitle":"Witamy w Centrum pomocy","sharedPortalName":"Centrum pomocy","localeDisplayName":"Polish (Poland)"},"nl-NL":{"helpCenterTitle":"Welkom bij het Helpcentrum","sharedPortalName":"Helpcentrum","localeDisplayName":"Dutch (Netherlands)"},"de-DE":{"helpCenterTitle":"Willkommen im Supportportal der IGEFA SE","sharedPortalName":"igefa Supportportal","localeDisplayName":"German (Germany)"},"en-GB":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"de-DE","userLanguageTag":"en-GB","portalThemeColor":"#1a3f66","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"10","key":"compl","projectId":10027,"serviceDeskId":10,"name":"igefa Beschwerdemanagement","description":"<p>Welcome! You can create a report in the igefa complaint management here. All inquiries will be treated confidentially.</p>","portalBaseUrl":"/servicedesk/customer/portal/10","reqTypes":[{"id":"126","name":"Complaint","descriptionHtml":"","callToAction":"Complaint","introHtml":"<p>Hier kannst du deine Beschwerde einreichen</p>","icon":10518,"iconUrl":"https://igefa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[35],"key":""},{"id":"123","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://igefa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":35,"name":"Allgemein"}],"orderMapping":{"35":[126]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":10,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"COMPL","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"German (Germany)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4NTgxY2FhMC1hOGEwLTRmMmUtODM3YS1mZWEyNjM4NTZiMmYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDI3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzA5OTc1MDMsIm5iZiI6MTc3MDk5NjMwMywiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.PgrqJKr_z2cBu5sF7lUeXOCsilDhfgezcMPssEtX6pQ","targetCollection":"upload-project-10027","endpointUrl":"https://api.media.atlassian.com","clientId":"8581caa0-a8a0-4f2e-837a-fea263856b2f","tokenDurationInMins":20}},"reqCreate":{"id":126,"projectId":10027,"issueType":{"id":"10003","name":"Service request"},"form":{"name":"Complaint","descriptionHtml":"","callToAction":"Complaint","intro":"<p>Hier kannst du deine Beschwerde einreichen</p>","instructions":"","icon":10518,"iconUrl":"https://igefa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"Please briefly summarize the report.","descriptionHtml":"<p>Please briefly summarize the report.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10050","fieldConfigId":"10152","label":"Source","description":"<p>Captures the reporting source for this issue</p>","descriptionHtml":"<p><p>Captures the reporting source for this issue</p></p>","required":true,"displayed":false,"presetValues":["10036"],"values":[{"value":"10444","label":"Teams / Chat","selected":false,"children":[]},{"value":"10032","label":"Email","selected":false,"children":[]},{"value":"10033","label":"Phone","selected":false,"children":[]},{"value":"10034","label":"Walk In","selected":false,"children":[]},{"value":"10036","label":"Portal","selected":false,"children":[]},{"value":"10409","label":"Jira","selected":false,"children":[]},{"value":"10410","label":"API","selected":false,"children":[]},{"value":"10035","label":"Bot","selected":false,"children":[]},{"value":"10037","label":"Other","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"Please describe the report in detail.","descriptionHtml":"<p>Please describe the report in detail.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10229","fieldConfigId":"10412","label":"Categorization of the report","description":"Please select the relevant category for the reported incident. *Please expand for translations.* \\\\ * Allgemein Anfrage = *Common request*\\\\ * Hinweisgeberschutzgesetz = *Whistleblower Protection Act*\\\\ * Lieferkettensorgfaltsgesetz = *Supply Chain Due Diligence Act*\\\\ * keine Kategorie = *No category*","descriptionHtml":"<p>Please select the relevant category for the reported incident. <b>Please expand for translations.</b> <br class=\"atl-forced-newline\"> * Allgemein Anfrage = <b>Common request</b><br class=\"atl-forced-newline\"> * Hinweisgeberschutzgesetz = <b>Whistleblower Protection Act</b><br class=\"atl-forced-newline\"> * Lieferkettensorgfaltsgesetz = <b>Supply Chain Due Diligence Act</b><br class=\"atl-forced-newline\"> * keine Kategorie = <b>No category</b></p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10510","label":"Allgemeine Anfrage","selected":false,"children":[]},{"value":"10511","label":"Hinweisgeberschutzgesetz","selected":false,"children":[]},{"value":"10512","label":"Lieferkettensorgfaltspflichtengesetz","selected":false,"children":[]},{"value":"10513","label":"keine Kategorie","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"date","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:datepicker","fieldId":"customfield_10015","fieldConfigId":"10115","label":"Date of incident","description":"On what date did the incident occur?","descriptionHtml":"<p>On what date did the incident occur?</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/10/create/126","requestValidateBaseUrl":"/servicedesk/customer/portal/10/validate/126","calendarParams":{"firstDay":1,"date":"2026-02-13T16:25:03+0100","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4NTgxY2FhMC1hOGEwLTRmMmUtODM3YS1mZWEyNjM4NTZiMmYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDI3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzA5OTc1MDMsIm5iZiI6MTc3MDk5NjMwMywiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.PgrqJKr_z2cBu5sF7lUeXOCsilDhfgezcMPssEtX6pQ","targetCollection":"upload-project-10027","endpointUrl":"https://api.media.atlassian.com","clientId":"8581caa0-a8a0-4f2e-837a-fea263856b2f","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal","name":"sd-portal-chat-footer","html":"<div class=\"ap-container\" id=\"ap-com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal\">\n\n <div class=\"ap-content \" id=\"embedded-com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"com.spartez.jira.plugins.support-chat\",\n \"uniqueKey\":\"com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal\",\n \"key\":\"sd-portal-chat-footer-portal\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.footer.portal\", \"title\":\"sd-portal-chat-footer\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://chat-api.spartez-software.com/sd-portal-chat?serviceDeskId=10&location=footer&xdm_e=https%3A%2F%2Figefa.atlassian.net&xdm_c=channel-com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal&cp=&xdm_deprecated_addon_key_do_not_use=com.spartez.jira.plugins.support-chat&lic=active&userAccess=true&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJiZjI0ZGExNzNhZGI2ODg4NGU0MThiZWJiN2U1MzRlYjI0ZjYwN2JkNmM1ZGY5MTZmNGRkMTQxOWE3NjM2NTliIiwiaXNzIjoiZGZjNjkzNWUtNzMxMy0zZTAxLTkyNGUtODVmM2M2YzhlMjkzIiwiY29udGV4dCI6e30sImV4cCI6MTc3MDk5NzIwMywiaWF0IjoxNzcwOTk2MzAzfQ.IJCRTN28Q_JJDdKmqG9dE7jy4WlmzH598rqcptntWDQ\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6ImRmYzY5MzVlLTczMTMtM2UwMS05MjRlLTg1ZjNjNmM4ZTI5MyIsImNvbnRleHQiOnsibGljZW5zZSI6eyJhY3RpdmUiOnRydWV9LCJuYXYiOnsiaXNOZXdOYXZpZ2F0aW9uIjp0cnVlfSwidXJsIjp7ImRpc3BsYXlVcmwiOiJodHRwczpcL1wvaWdlZmEuYXRsYXNzaWFuLm5ldCIsImRpc3BsYXlVcmxTZXJ2aWNlZGVza0hlbHBDZW50ZXIiOiJodHRwczpcL1wvaWdlZmEuYXRsYXNzaWFuLm5ldCJ9LCJqaXJhIjp7InByb2plY3QiOnsia2V5IjoiQ09NUEwiLCJpZCI6IjEwMDI3In19fSwiZXhwIjoxNzcwOTk3MjAzLCJpYXQiOjE3NzA5OTYzMDN9.3CewDKVmZSBz9hzet2lXF6kDHGoJD6cGx7xBiuvr8EE\", \"structuredContext\": \"{\\\"license\\\":{\\\"active\\\":true},\\\"nav\\\":{\\\"isNewNavigation\\\":true},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://igefa.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://igefa.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"COMPL\\\",\\\"id\\\":\\\"10027\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"COMPL\\\",\\\"project.id\\\":\\\"10027\\\",\\\"servicedesk.serviceDeskId\\\":\\\"10\\\",\\\"servicedesk.requestTypeId\\\":\\\"126\\\"}\",\n \"timeZone\":\"Europe/Berlin\",\n \"origin\":\"https://chat-api.spartez-software.com\",\n \"hostOrigin\":\"https://igefa.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"pearApp\":\"true\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}